Friday, February 25, 2011

People Management Skills

People management skills are important in all walks of life. Whether you’re rich or poor, employed or unemployed, a corporate CEO or a plumber, strengthening these skills can help you live the life you desire.
Imagine how much easier life would be if people heeded your every wish! Your kids would be willing to do their chores, your spouse would do some of your chores, and your business life would soar to new heights! Surprisingly, strong people management skills can make all this possible.
Even if you feel like you currently have none, you can gain these people skills by becoming familiar with some basic psychology and then putting this knowledge to work for you.
We all share some basic desires. We all have many of the same wants and needs. When you meet these needs of others, people tend to be very easy to get along with. With patience, practice, and a willingness to understand people, you can develop strong people management skills.
Here are some good techniques for strengthening your people management skills:
1. Put yourself in their shoes. If you had their position, would you like yourself as a manager? Great managers know what people are thinking and feeling. They’re quick to pick up on things and work hard to solve problems among their team. Ask yourself if you’re willing to do the same.
2. Show gratitude and appreciation. You might feel appreciative of your team, but without action they’ll never know it. Always be on the lookout for new and exciting ways to show these emotions.
Remember to say “Thank you” when others do something nice for you. People love to be appreciated and a sincere “Thank you” makes them feel good! They tend to want to please you even more when they know you appreciate what they do.
Show your appreciation by doing special things for others that you know they’ll appreciate.
3. Give sincere compliments. Think about what you really like about your team and point these things out as regular compliments. If you’re sincere, chances are that the recipient will sense your genuine appreciation.
4. Treat others with respect. Strive to always treat people with respect, no matter what their stance in life. Treat them the way you’d like to be treated. This shows character and strength, both of which are characteristics of someone with superior people skills.
5. Delegate appropriately. When you delegate the right tasks to the right people, everyone gets a chance to excel and the team works together at its best. This raises the morale of the people around you and motivates them to do a good job.
6. Be honest. Honesty is always the best policy. If you’ve ever been caught in a lie, you know how quickly you can lose someone’s trust. Earning and maintaining trust is an important people management skill. When others trust you, they believe in you, and your opinions mean more to them.
7. Listen attentively. Listening is fifty percent of communication. Truly listen to what it is that people are telling you. Make an effort to understand their point of view, even if you don’t agree with it. When they know you consider their feelings as important, you’ve already won half the battle.
Practice these strategies each day in your communications with others, and one day soon you’ll find that more and more people agree with you!

How To Deal With Difficult People

If you’re human, you’re going to be dealing with difficult people from time to time. You’ll find them at work, at home, or even while out shopping. While you’ll likely to solve a problem with a relative or friend differently than a stranger, there are also some universal ways of communicating effectively with difficult people.
Here are some tips to turn those lions into lambs:
1.Give them the benefit of the doubt. See if you can get to the root of why they’re acting difficult. Sometimes people are just having a bad day.  Or perhaps the reason could have nothing to do with the situation at hand, but something else in their life.
2.Be kind. Fighting fire with fire often makes the situation worse. If someone’s being difficult with you, just keep a cool head and remain calm and kind. Chances are that this person will appreciate the fact that you’re being patient.
Kindness can help your relationship with any difficult person. Even if you don’t particularly feel like being kind, try it at every opportunity. You could end up making a new friend!
3.Focus on the positive. This tip is especially important when the difficult person in your life is a family member. Because that person will always be in your life, it would benefit you in many ways to have a positive relationship. Even if they are difficult, they have some good aspects too. Spend your time focusing on and bringing out these positive aspects.
4.Avoid pointing fingers. It’s tempting to place blame for difficult situations on the other person. Adopt the mentality that neither of you are to blame for the problem. It’ll help you gain peace and clarity about the situation.
It’s also important not to fight the other person. You don’t want to be considered a difficult person either. Practice expressing your opinion without resorting to arguments.
5.Focus on the humor. You’ve probably been in a difficult situation before where you suffered at the time, but later it turned out to be quite a humorous story. Find the humor in your current difficulty. It may help you both be more relaxed and apt to seek a positive solution.
6.Determine what can be remedied. Focus on the particular things that you can take action on in the situation. For instance, if you’re having a problem at work, mediate the problem if possible. In fixing what you can, you might find that many unresolved issues with others resolve themselves.
You also need to have the wisdom to understand when you won’t be able to change something. You may need to come to terms with the fact that a person will always cause you difficulty. This acceptance alone may help you to better deal with this person.
7.Get help from others. You may be able to find someone who has gone through a very similar situation. Ask them how they handled the problem. This other person may be able to show you how to approach the situation with a different mindset. After all, you never really know what piece of important advice someone else may be able to give you.
Difficult people will always be in your life, but that doesn’t mean that dealing with them always needs to be hard. Try these strategies to smooth out challenging situations and make your communications more effective.
With a little effort and understanding, you may find that some of these people really aren’t even difficult at all!